Privacy Policy

Effective Date: January 01, 2026

This page explains how we use, collect, and share information when you use our website or book the property.

1. Scope

This policy applies to this website and all reservation requests submitted through this website.
This policy does not cover third-party websites you may reach through links on our site.

2. Information We Collect

2.1 Information you give us

Contact details such as name, email, phone number, and mailing address.
Reservation details such as dates, number of guests, add-ons requested, and special requests.
Identity verification details when required for fraud prevention and screening.
Messages you send us by forms, email, text, or chat.

2.2 Payment information

Payment details are processed by our payment processor.
We receive limited payment information, such as payment status, transaction identifiers, and the last four digits of a card when available.
We do not store full card numbers or full card security codes on our servers.

2.3 Information collected automatically

Log data such as pages viewed, referral pages, and timestamps.
Device and browser details such as IP address, device type, and browser type.
Cookie and similar technology data used for site functionality, analytics, and fraud prevention.

3. How We Use Information

Process payments and refunds.
Maintain safety and security of the property.
Enforce house rules and respond to complaints.
Prevent fraud, chargebacks, and unauthorized use.
Improve website performance and user experience.
Communicate with you before, during, and after your stay.
Provide quotes, confirm bookings, and manage reservations.
Provide add-ons you request, including pool access and EV charger access.

4. How We Share Information

We share information only as needed for operations and legal compliance.

4.1 Service providers

Payment processors and fraud prevention services.
Booking, calendar, and messaging tools.
Email and SMS providers used to send confirmations and notices.
Analytics providers used to understand site usage.
Maintenance vendors and cleaners, limited to what they need to do the job.

4.2 Legal and safety

Law enforcement or government agencies when required by law, court order, or to protect safety.
Insurance providers and counsel for claims, disputes, and loss prevention.
Banks, card networks, and processors for chargeback responses with an evidence package when needed.

5. Cookies and Similar Technologies

We use cookies to keep the site working, reduce fraud, and understand usage.
You can control cookies through your browser settings.
If you disable cookies, some features may not work.

6. Do Not Track Signals

Some browsers offer a Do Not Track signal.
There is no universal standard for how websites must respond to these signals.
We do not respond to Do Not Track signals in a uniform way across all browsers.

7. Data Retention

We keep information only as long as needed for bookings, operations, legal compliance, and dispute handling.
We may keep records longer when needed for tax, accounting, claims, or enforcement.
Exterior camera footage is retained for a limited period unless needed for an incident, dispute, or legal request.

8. Security

We use reasonable safeguards designed to protect information.
No method of storage or transmission is fully secure.
You are responsible for keeping your account and device secure.

9. Your Choices and Rights

You can contact us to exercise rights that apply to you.

9.1 Account and marketing choices

You can ask us to update your contact details.
You can opt out of marketing emails when we send them by using the unsubscribe link.
We may still send non marketing messages related to your booking.

9.2 California privacy rights

If you are a California resident, you may have rights to know, access, correct, or delete personal information, subject to legal exceptions.
You may have the right to opt out of sale or sharing of personal information when that applies.
You may have the right to limit use of sensitive personal information when that applies.
We do not sell personal information.
We do not share personal information for cross context behavioral advertising.
You will not be treated unfairly for exercising privacy rights.
To submit a request, contact us using the details in the Contact section. We may verify your identity before responding.

10. Children

This website is not directed to children under 13.
We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information, contact us and we will address it.

11. International Users

Our website and property are based in the United States.
If you use the site from outside the United States, your information may be processed in the United States.

12. Changes to this Policy

We may update this policy by posting a new version on this website.
The effective date at the top shows when the policy was last updated.

13. Contact

PLEASE USE OUR CONTACT FORM TO GET IN TOUCH.